DocuSign unethical business practices.
I was an original user of docusign for my real estate business. I have used the program for years and this year my bill said $120.00 and …
Starting at $15 per month
View PricingOverview
What is DocuSign?
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Personal
$15
Cloud
per month
Real Starter
$15
Cloud
per month
DocuSign for Realtors
$35
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.docusign.com/products-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
How to use DocuSign: Step-by-Step Tutorial Demo
YouTube
DocuSign Demo
YouTube
PowerShell Quickstart & Embedded Signing Demo | Developer Education
YouTube
DocuSign for Salesforce Brief Overview and Demo
YouTube
Part 3: Go-Live Demo | Go-Live
YouTube
Integrating DocuSign Monitor and Splunk | Developer Education
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is DocuSign?
DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.
Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.
The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.
DocuSign Screenshots
DocuSign Videos
DocuSign eSignature: How it Works
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
Show More DocuSign Integrations
- Agiloft Flexible Service Desk Suite
- ConvergeHub
- BiznusSoft HR
- FieldService360
- SAP CPQ
- GlobalCapture from Square 9
- SmartIQ
- Workday Human Capital Management
- Salesforce
- Microsoft
- Oracle
- SAP
- Seal
- Apple
DocuSign Competitors
- PandaDoc
- Dropbox Sign
- Formstack Forms
- eversign
- Conga Sign
- Adobe Sign (formerly EchoSign)
- OneSpan Sign (formerly eSign Live)
DocuSign Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia |
Frequently Asked Questions
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Reviewers rate Availability and Support Rating and Implementation Rating highest, with a score of 10.
The most common users of DocuSign are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(1022)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
DocuSign has become a versatile tool for businesses across various industries, providing efficient solutions to a wide range of document-related challenges. Users have praised its ability to streamline processes, save time and money, and enhance collaboration.
One of the primary use cases for DocuSign is in the HR realm. It has proven invaluable for HR groups by eliminating missing and tardy information, resulting in significant cost savings. Users have successfully moved from simple change forms to taking the entire new hire process paperless, improving efficiency and reducing administrative overhead. Additionally, DocuSign has improved diligence in tracking and storing HR documentation, ensuring compliance with internal protocols.
Another area where DocuSign shines is in contract management. Users have found it incredibly helpful for executing legal documents, templating debt documents, and completing administrative paperwork. Whether it's contract negotiation, tracking changes, or fully executing and distributing master agreements, DocuSign keeps everything organized and easily accessible. Real estate professionals, title companies, and administrators have also used DocuSign to share and sign purchase agreements and other documents, saving time and eliminating the need for physical signatures.
Additionally, DocuSign has proven invaluable in the sales and marketing arena. Sales representatives have relied on DocuSign to complete business transactions remotely, saving time and increasing revenue. It has been widely adopted by vendors for vendor contracts and forms signed during sales calls. Moreover, it simplifies the signing process for agreements, contracts, and other documents requiring signatures in sales and marketing efforts.
Furthermore, DocuSign has brought positive changes to industries such as finance and mortgage lending. It has significantly improved the online mortgage process, allowing critical documentation to be signed quickly while benefiting compliance departments. In finance, it has facilitated order management and enabled prospects to quickly agree to terms while making purchasing decisions.
Across all these use cases, users appreciate DocuSign's user-friendly interface that is easy to train users and signers on, making the transition to digital signing seamless. Its secure and efficient paperwork capabilities have made it a go-to solution for organizations seeking a contactless and efficient signing process. By addressing various pain points and providing a user-friendly experience, DocuSign has established itself as a trusted document authorization signature software used by businesses worldwide.
Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.
Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.
Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.
-
Layout and formatting issues: Some users have expressed frustration with certain forms, such as the W9, due to layout and formatting issues that make them difficult to display properly in DocuSign.
-
Deliverability of signature requests: Multiple reviewers have mentioned that signature requests from DocuSign often end up in spam filters, causing delays in the signing process. Users have expressed the need for improvements in the deliverability of these requests.
-
Lack of user-friendliness: Several users have found DocuSign less user-friendly, especially for recipients who are not familiar with internet technology. They have highlighted difficulties in navigating and using the software, particularly during the initial stages.
Users have made several recommendations based on their experiences with DocuSign. The most common recommendations are:
Considering competitors instead of DocuSign, such as PandaDoc, for a better overall platform.
Doing research and considering the intended use and price point before choosing DocuSign.
Reviewing the cost per envelope as it can add up quickly and being mindful of hidden charges and packet fees.
Having the agreement reviewed by a legal practitioner to avoid any surprises in pricing.
Checking out real review sites and talking to support before making a decision.
Trying out the free trial of DocuSign to see if it meets the needs.
Familiarizing oneself with the rules, conditions, and advanced features of DocuSign.
Testing templates before rolling them out to ensure everything is working properly.
Considering other options if sending the same type of document or dealing with multiple documents.
Ensuring compatibility with tech stack before implementation.
Using a virtual card for easier billing support.
Double-checking email addresses of senders and signers to avoid any issues.
Creating a trial account to evaluate DocuSign.
Attribute Ratings
Reviews
(1-25 of 84)Companies can't remove reviews or game the system. Here's why
February 27, 2024
DocuSign unethical business practices.
I was an original user of docusign for my real estate business. I have used the program for years and this year my bill said $120.00 and they charged me over $250 on my credit card. When I call, they say oh no it’s wrong amount and will not credit the difference. I send them a copy of the screen shot showing the billing amount and all I get is the same answer. Oh no that’s wrong. Company has turned highly unethical in their business practices and would worry about my privacy of material. I am in real estate and now will need to download all files in order to cancel and doubtful I will be refunded any money. I have reported to the better business bureau and plan to post every site I can to warn other consumers. No one should use this app as it is untrustworthy and use the fact they have your data to hold over you. Highly unethical company.
- Not return consumer calls
- Charge you more than your bill
- Have a supervisor call and leave messages in middle of the night.
- Overcharging you
- Charge consumer same amount as bill
- Return customer calls
- Stop giving consumer run around
October 06, 2023
DocuSign: E-Signatures that Seal the Deal for Sales Operations
Score 10 out of 10
Vetted Review
Verified User
DocuSign has become a tool, for our Sales Operations team helping us tackle business issues like lengthy sales cycles, compliance hurdles and inefficiencies in costs. It goes beyond sales. Has a positive impact, on other departments as well promoting teamwork and streamlining processes throughout the organization. The fact that we can access it on devices and integrate it smoothly into our operations has significantly improved our ability to adapt to the changing business environment. It has proven to be a game-changer for us, enabling us to operate more efficiently, close deals faster, and remain compliant in a highly competitive market.
- Reduced Costs
- Increased Compliance
- Integration Capabilities
- Advanced Document Editing
- Desktop Functionality
- User Interface Customization
January 11, 2023
DocuSign Review
We use DocuSign across our entire business of 12,000+, including Support Offices, Stores, and Distribution Centres. It enables efficient management of legal documents and other paperwork, and verified signatures, while reducing our carbon footprint.
We utilise DocuSign for:
We utilise DocuSign for:
- Contract management, including new start onboarding and internal mobility.
- Contractor management.
- Administrative paperwork completion, including payroll forms, supplier negotiations, recruitment approvals.
- Digital signing
- Template setup
- Powerforms automation
- Acceptance compliance verification
- Envelope transfers between DocuSign accounts
- Bulk envelope transfers
November 24, 2022
Easy E-Signature tool
Score 6 out of 10
Vetted Review
Verified User
My Company uses Docu Sign software to get Digital sgnature from our partners and vendors for various documents like partnership agreements, W8 forms and Serive oders forms
We are a Saas company and this is a very uselful software for any digital signature. DocuSign also helps us ensure that nobody is making any changes to the content and ensure that only right designation person is signing the document
We are a Saas company and this is a very uselful software for any digital signature. DocuSign also helps us ensure that nobody is making any changes to the content and ensure that only right designation person is signing the document
- Digital signature
- Getting signs of verifird Email ID
- Ensures there is no changes made in the doculent
- Can improve the way bulk form works
- Tech support is slow
- Expensive system
We run a private online community that requires our members to sign a terms and conditions document. We also used it for service contracts for our live events, and NDAs for our private sub-groups.
- Easily send documents for signature.
- Notifications of signed documents.
- Sending reminders for signature.
- Pricing - I'll get into this more later.
- Support - not always great response times.
- Flexibility - not a lot of room for customization.
April 28, 2022
DocuSign will change your life! AMAZING!
We use DocuSign every day, in every aspect. From signing important loan documents to interoffice signing we have done it all. It is one of the best programs and most user-friendly programs we have. The only thing I would say that I don't particularly "like" is how you have to create an account at the end to save the document. It has never caused an issue for any of us but I could see how some people may not like that. This is one of the best programs on the market in my opinion.
- bank grade security.
- World class mobile experience.
- The turn around time is unreal, instant access.
- Invalid signature.
- Sometimes Docusign needs your location.
- Sometimes Docusign wont send back to originator right away.
November 04, 2021
Helps me stay organized and efficient
Score 10 out of 10
Vetted Review
Verified User
Its being used by a dept. Recruiting and onboarding
- Clear on where to sign
- Easy to access
- User Friendly
- The email after your done signing to invite me to join - Its confusing. It always makes me feel as if I may have missed a step.
- Bigger Page to express being DONE
November 04, 2021
DocuSign makes work easy
Docusign is being used at an organization level. It does help us with a lot of things like easy to put signatures, tracking the record of signatures .It does solve a lot of problems as because of this pandemic it is not preferable to meet everyone these days and people are working from home and getting the documents signed has been a difficult process but with DOcusign it becomes very easy to get the signatures.
- Fast signatures
- Tracking of signatures
- Can view all signed documents
- Signature groups can be created
- Slow process
- Quite expensive
- Bad customer service
- No good FAQ's mentioned for help
October 29, 2021
DocuSign Will Save You Time
Several departments use Docusign. Docusign allows us to have [a] secure web-based signature collection instead of relying on access to notaries, fax machines, scanners, or other means of relaying hard signatures. The electronic signature also opens up more doors for accessibility such as mobile and for customers/clients who do not have access to those means.
- Ease of signature collection effort (fewer steps, fewer location/technology/knowledge requirements)
- Speed of signature collection (from transmission to signature to receipt of signature)
- Ease of user account management (administrative function)
- Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
- Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
- It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
Score 1 out of 10
Vetted Review
Verified User
To sign contracts grants and legal documents with state agencies and clients.
- Sales- they call you and call you to see if there is anything they can do to get you to upgrade your account
- [In my experience] customer service is impossible to talk to. [I feel] there are way too many hoops to jump through before being able to contact someone.
- [I felt] it was near impossible to cancel or downgrade an account through customer service or the software, it [sent me] in loops and [didn't] work to cancel.
- Customer Service, [I feel], does not follow through with cancellations or downgrades even if they tell you it will be taken care of. I even got a phone call from the sales guy and I verified we didn't need it for a while. They told me it would be canceled but it wasn't.
- [In my experience] getting a refund for a charge they shouldn't have charged will take upwards of an hour and will require you to wait 10- 14 days plus your bank processing time to receive.
We use DocuSign to interface with other software and applications, so that we can send documents to be signed through our systems, without having to open up DocuSign on a separate page. The interface would do that in the background. The problem is not with to functionality of the product. That works well.
- interface with other products
- track signing
- my account was upgraded without my permission and a significantly higher rate auto debited from my account monthly
- when I called to inquire, the system would demand my account number before I could speak to a representative, shortly after a recording would come on and say that there was no one to answer my call. This happened at 9am, 10am and afternoon
- Going online to request tech support, you need to submit a ticket request. I tried this after not being able to reach anyone over the phone. A couple of things. 1. they make it overly complicated, obviously trying to detour folks from submitting a request. 2. when I found where to change my plan, the button was greyed out and I couldn't change my plan.
- 90% of what the website had listed under the support tab was password related. There wasn't anything about account questions. I was able to navigate through support questions to find how to "change my account". This doesn't straighten out the issue of the months I was being charged almost 3x what I had signed up for, but I'll see if I can waste more valuable time to figure that out later. For now, just trying to change my account back. The directions say that I need to go to account settings under the top navigation bar. I actually didn't have that option. The directions say that if you don't have that option then you're not the account owner. I am the only user, and the funds are coming out of my account monthly. Unbelievable. One might think that all of this is intentional on DocuSign's part.
July 30, 2021
DocuSign clearly the best... unlike my signature
We primarily utilize Docusign internally to electronically sign documents, agreements, and contracts.
A major goal of our company is to be as paperless as possible so DocuSign allows us the opportunity to work towards this goal by allowing documents to be signed electronically.
It also helps to prevent documents having to be printed out for signature and kept in a physical file folder or being lost/stolen/etc. Just safer to enable electronic signatures, especially with sensitive documents.
A major goal of our company is to be as paperless as possible so DocuSign allows us the opportunity to work towards this goal by allowing documents to be signed electronically.
It also helps to prevent documents having to be printed out for signature and kept in a physical file folder or being lost/stolen/etc. Just safer to enable electronic signatures, especially with sensitive documents.
- Electronic signature
- Digital document management
- Seamless sharing and updating
- More flexibility with e-signature options
- Larger viewscreen so I can fully read a document before signing
July 03, 2021
DocuSign Review from a multi-faceted user 10+ years
We use DocuSign for employment contracts signing non disclosure agreements and internal employment contracts, it's a great tool! Contactless, and I have never had a single solitary issue when using DocuSign. I can heartily recommend it as a customer too as I have used it to purchase real estate multiple times.
- EASY and user friendly.
- Fast and reliable.
- Saves the environment.
- It is a little expensive.
DocuSign is used in the organization for all signature requirements; we do not do any paper signatures anymore unless the external party requires wet ink signatures (e.g. lending institutions). DocuSign helped solve the speed of document signatures, approvals processes, and tracking of contracts. As example, DocuSign is used for all of the following use cases within our organization: onboarding communication and progress documentation, new hire paperwork, payment requests, payment authorizations, client contracts, vendor contracts, client billing submissions, and more.
- Easy to use user interface (both sending and receiving)
- Integrations with other platforms (e.g. Box, Google Drive, etc.)
- Enterprise admin control is robust
- Robust functionality
- Can get expensive
DocuSign is used at G3 across the entire organization which saves us from the waste of time and the material task of printing out documents to sign, scan and email back to yourself before returning the signed document back to the other party. We love the Admin feature which consolidates signature control to one person while allowing approved people to sign documents.
- Signing documents
- Administrator control over all users and signatures
- Signature logs to review all signed documents across the organization
- The ability to create signature groups for specific tasks
- Somewhat expensive as Adobe has a free version to sign documents now
- DocuSign is slow sometimes
- DocuSign is a little difficult to setup up across an organization with many users
May 25, 2021
Best esignature tool on the market
DocuSign is used for HR related documents to streamline onboarding, offboarding and any other policy related documentation
- Easy use for external signers
- Ability to keep templates
- Keeps copies of all documents
- Ability for more editing in templates
- More customizable notifications
May 13, 2021
DocuSign is great for business!
We use DocuSign to send contracts within the company to have signed. It helps with organizing multiple parties with less follow ups. I also enjoy the fact that DocuSign saves the signed documents and contracts within the system. This part is extremely useful when needed to go back to review a previous contract.
- Saves documents within its system to revisit
- Sends an email to the party that the signature is requested from
- Saves the signature for each user account to avoid writing it multiple times.
- I dislike that links expire and sometimes the admin must resend a new one
- Sometimes the other party doesn't always get the e-mail
May 11, 2021
DocuSign is great for businesses
We use DocuSign mainly in sales and marketing. We send all agreements and contracts, as well as other documents that need fields completed and signatures. We have two users who use it most. DocuSign addresses the issue of having to print, sign, scan, and return documents. It makes it easy to send once to all signing parties and then each party receives a final signed copy. No fuss. It saves time and makes the process of signing anything more efficient and streamlined.
- Allows me to create templates that are used often, like agreements
- Fields are easy to add and customize
- DocuSign manages the process and sends reminders to parties to complete
- Takes the stress of managing signatures and processes off me
- It would be nice to be able to mass send documents to multiple people that have to sign individual documents instead of sending a document to each one
May 05, 2021
DocuSign - Made for Enterprise
DocuSign is used company wide. It is used by almost all departments for vendors, customers, internal stakeholders and HR related items. Sales, Legal, Finance are the main departments.
We use it for getting e-signatures for Order forms, MSAs and legal documents. With its integration with Salesforce, we can automate a lot of the sending process and automatically storing it in Salesforce when the document is signed.
We use it for getting e-signatures for Order forms, MSAs and legal documents. With its integration with Salesforce, we can automate a lot of the sending process and automatically storing it in Salesforce when the document is signed.
- E-signature - Used worldwide for getting e-signatures
- Customization
- Templates
- Integration
- Security
- Its user provisioning process with Salesforce CPQ where user provisioning is still not supported via SSO. Every time a new user joins and needs to send a DocuSign via CPQ, the user has to be manually setup.
DocuSign is being used by the client success and the administrative department within my organization. It is used to approve contracts for the following:
--New clients and accounts: master service agreement, statement of work, and new client intake forms.
--New employees: onboarding documentation, reimbursement forms, bank transfers.
It solves the business problem of the inefficient routing and review process of documents. It is more streamlined to have one repository of all documents in their different stages of approval.
--New clients and accounts: master service agreement, statement of work, and new client intake forms.
--New employees: onboarding documentation, reimbursement forms, bank transfers.
It solves the business problem of the inefficient routing and review process of documents. It is more streamlined to have one repository of all documents in their different stages of approval.
- A great repository for forms and contracts.
- It's easy to view forms and contracts in different stages of the lifecycle.
- Forms and contracts.
- It efficiently routes forms and contracts for review and approval.
- A better way to manage different users
- It's improved the management of legacy forms that were not routed through DocuSign.
April 23, 2021
Streamline with DocuSign
We use DocuSign in our Human Resources Department. We use this program for mainly two purposes: We remotely onboard our employees, so we use it as a way to communicate our company policy and confirm the employees’ understanding of it. We also use it as a way for staff to communicate with us through creating interactive forms that allow employees to communicate important information to us and apply for different opportunities like transfers.
- Virtual signing with authenticated serial numbers
- Automated reminders and deadlines
- Easy confirmation to all parties when completed
- Multi-user signing supported
- Cloud storage and management
- Clarity on pricing and packages
- Ability to control which party receives copies of the finalized document
- User interface
We use it every week to sign all of our contract with customers and of course we use it for our job offers. We also use it on a regular basis internally to sign new compensation plan, any reviews, quarterly or annual reviews. We use it even more now that we all work remote. This is a great and easy tool for business.
- user friendly
- share envelopes with users
- secure
- I don't like the fact that when you have a problem, you need to create a ticket
- No more account manager to help. it is all via service connect
April 16, 2021
Most seamless eSignature platform on the market
We work with several customers and vendors in legal, sales, and IT whose primary platform of distributing contracts and agreements is DocuSign. As such, DocuSign is simply being used by a handful of individuals all throughout the organization. It gives the org a really seamless way to execute contracts in a swift, painless, and--most importantly--secure way.
- Simple, clean, clear user interface.
- Easy to follow instructions.
- Contracts and agreements can be executed in 5 actions or less.
- Genuinely, DocuSign performs so well that I have trouble thinking of areas where it could improve. The only thing I can think of is maybe more affordable enterprise licensing. As good products grow their customer base and popularity, they tend to get more expensive.
April 15, 2021
DocuSign Day and Night!
Our company uses DocuSign to send electronic retainers to our clients so that we may represent them in various areas of our law practice. Since we operate in different areas of law, we have different agreement documents that must be sent out and completed by each individual client.
- Makes it easy to generate and send docs to clients.
- Easy for clients to sign.
- Allows multiple documents to be sent.
- Allows a variety of document templates to be created and stored.
- Creates an electronic paper trail.
- Easy to stay organized.
- Make documents textable.
- Create an HTML link to sign or review docs.
- Create feature that allows users to create end store e-signature.
April 12, 2021
Do Use DocUsign!
We use DocuSign mostly in HR department for extending employment related documents. But I believe sales and legal use it for contract agreements as well (statements of work, etc.).
- Ease of document setup.
- Quick turnaround.
- Legally upholding (SOX compliant).
- Great for external users.
- Different access levels
- Have to upload documents (cannot edit in system).
- Just another system outside of HRIS.